Visitor
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1 Message
Confirm cancelation.
I called Jan 21st and cancelled my account, on Jan 22nd I received my normal $55 charge. No big deal it was the next day so there could be the "payment was already processed" piece. So i called back on 24 Jan and confirmed my account was cancelled and was told I would be prorated from the $55 I just paid. Fast forward to today (20 Feb) and I have a $65 bill. I called back and was told my account was still open so they transferred me to the cancelation section again. They apologized for this action not taking affect the first time and backdated my cancelation to 21 Jan. I still have no confirmation that this has been completed. How do I know this is done?
XfinityKam
Official Employee
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29 Messages
6 hours ago
@user_yf8m5z Thank you for reaching out to us, I understand you've worked on this for quit some time and the experience you mentioned isn't one we want any of customers to have. I want to make this process easy for you so you know exactly where things stand with your account. To check on your end that your cancellation request has been canceled you can log into our website Xfinity.com or the Xfinity Mobile App. Closed accounts will show it has been closed and give no active service message you can also manage any final bill. Can you let me know if this works for you, if you need any additional assistance.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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