Visitor
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1 Message
Concerns Regarding Xfinity Internet and Mobile Services
Dear Xfinity Customer Support,
I am writing to express my ongoing dissatisfaction with the quality of service provided by Xfinity for both my home internet and mobile devices. Despite paying for speeds exceeding 800 Mbps, I consistently experience significantly slower speeds on all our devices. At home, where I should be receiving optimal performance, my phone registers speeds of only around 200 Mbps, while mobile data barely functions in my immediate surroundings.
I have diligently attempted various troubleshooting steps, but the problem persists. As a loyal customer, I find it unacceptable to pay for services that consistently fall short of expectations. I kindly request a thorough investigation into these issues and prompt resolution. If necessary, I am prepared to explore alternative service providers in my area.
Thank you for your attention to this matter. I look forward to a timely resolution.
Sincerely,
paying customer
XfinityThomasC
Official Employee
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2.5K Messages
10 months ago
Hello, @Wjgossard, and thank you! I appreciate you being a member of the Comcast Family! The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. Can you explain in detail what troubleshooting steps you've taken to address this speed issue? Have you run a speed test using https://speedtest.xfinity.com/. Were any of these tests performed on a hardwired connection? What is the make and model of your mobile device. Because apps running in the background can affect the results, I recommend closing them out before running a speed test.
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