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user_1uh1t6
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Saturday, August 29th, 2026 2:30 PM

Concerns about Xfinity outside-plant infrastructure/a neighborhood pedestal.

Hi Xfinity Team,

This is not an issue with my home internet service. This concerns Xfinity outside-plant infrastructure/a neighborhood pedestal. I need the local field/maintenance team to inspect the pedestal and surrounding newly planted tree.
I need the local maintenance/construction team to inspect it, not an in-home service technician.

Thank you

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XfinityThomasD

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3 hours ago

 

user_1uh1t6 Thanks for creating a post. We can certainly help report the pedestal to our maintenance teams if it needs repairs or needs to be replaced. If you are experiencing service issues, then we would need to schedule a home technician to assess the issue starting at your home, and they are able to refer additional work to field teams needed for the area network.

 

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user_1uh1t6

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This is not an issue with my home internet service, it's about a tree by neighbour has planted close to the distribution pedestal. So i would like your field team to inspect it and see if this is going to cause any issues.

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XfinityThomasD

Official Employee

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1.9K Messages

Gotcha. I know you mentioned already that it wasn't an issue with your service, but I appreciate the clarity. We can help submit a ticket to have our local teams look into this for you. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum
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