Visitor

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1 Message

Friday, June 26th, 2026 3:30 PM

Concern with outdoor utility junction box location

I'm hoping someone from the Xfinity Support

or Engineering group can review the location of an outdoor cable junction box in Windsor, CT.

The pedestal-style box is located only inches from the edge of a residential driveway, raising concerns about future damage from vehicles, snowplows, landscaping, or maintenance equipment. It also appears to lean slightly, raising concern that it may already have been impacted.

During a discussion with Eversource regarding an adjacent transformer, also only inches away, it was suggested that the pedestal's proximity to the transformer should be reviewed as well.

I'm not requesting relocation—only an engineering review to determine whether the current location meets Xfinity's design and clearance standards.

Thank you

Oldest First
Selected Oldest First

Official Employee

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2.2K Messages

13 days ago

 

user_1c0634 Hello! Thank you for taking the time to create a post for us on our Xfinity Forums! I'm so happy that you decided to reach out to my team here. We are one of the best at Xfinity, and we can certainly get this over to our local team to review. I see your concern with the distance between the equipment and property. Thank you for including the photo.
Considering there seems to be potential damage to the pedestal we can open a request for that as well to ensure that the damage is repaired and if needed the pedestal replaced. 
Could you please send us a direct message with your name and the address for the pedestal location? If it is located in your yard, your address would work perfectly. 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

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