1 Message
Compliance and customer care complaint
I reached out to xfinity regarding an extreme increase in my bill where i was extremely upset and wanted to cancel my services. The service member Amanda from the cancelation department informed me that some promotions where i would receive a discount off my services a "free iPhone 15" with me paying only $10 in fees (which was waved) I then put my SSN in on the keypad to which then the girl was having "internet issues" and transferred me to the phone team to assist me further. Once transferred to the phone team, i was informed that this package does not exist and would not be able to be satisfied. however I verified 3 times on the line with the rep to ensure that is was the offer being given to me and she said yes every time. I even brought up how it seemed to good to be true. I then was transferred to a supervisor who told me no matter what they WILL NOT satisfy this issue even though it was promised. she informed me "you were misinformed, there is nothing I can do for you." I would like to get some sort of contact information to file a complaint with the corporate office
XfinityRaf
Official Employee
•
853 Messages
19 days ago
Good afternoon @user_1hq8nr. Thank you for taking the time to report your recent experience with trying to reduce your bill. If you could send our team a direct message with your full name and full address, we can further investigate.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_puxsup
1 Message
14 days ago
xfinity's computer systems are so bad there are always issues (eg, vacation suspension, autopayment). It is impossible to speak to a human being on the phone. The contempt you demonstrate for the people who are your customers is breathtaking. The concern you have for the elderly those with cognitive issues might as well say 'just die' in big letters. in this area there is really no choice and I have never met a person who didn't despise comcast.
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