1 Message
Compliance and customer care complaint
I reached out to xfinity regarding an extreme increase in my bill where i was extremely upset and wanted to cancel my services. The service member Amanda from the cancelation department informed me that some promotions where i would receive a discount off my services a "free iPhone 15" with me paying only $10 in fees (which was waved) I then put my SSN in on the keypad to which then the girl was having "internet issues" and transferred me to the phone team to assist me further. Once transferred to the phone team, i was informed that this package does not exist and would not be able to be satisfied. however I verified 3 times on the line with the rep to ensure that is was the offer being given to me and she said yes every time. I even brought up how it seemed to good to be true. I then was transferred to a supervisor who told me no matter what they WILL NOT satisfy this issue even though it was promised. she informed me "you were misinformed, there is nothing I can do for you." I would like to get some sort of contact information to file a complaint with the corporate office
XfinityRaf
Official Employee
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970 Messages
2 months ago
Good afternoon @user_1hq8nr. Thank you for taking the time to report your recent experience with trying to reduce your bill. If you could send our team a direct message with your full name and full address, we can further investigate.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_puxsup
1 Message
2 months ago
xfinity's computer systems are so bad there are always issues (eg, vacation suspension, autopayment). It is impossible to speak to a human being on the phone. The contempt you demonstrate for the people who are your customers is breathtaking. The concern you have for the elderly those with cognitive issues might as well say 'just die' in big letters. in this area there is really no choice and I have never met a person who didn't despise comcast.
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user_1u993k
Visitor
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1 Message
22 days ago
One of the worst experiences of life dealing with this company, support does not even effectively exist the web site and are also disastrous, will look at shorting the stck there is no way this company can do well with the systems they have
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user_8rytui
Visitor
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1 Message
2 days ago
I do not owe until June 17th. Why are you threatening to cut off my service now??????????????? Xfinity is the worst company I have ever used and I am not using them after July 1st when I move . You cannot get a live person on the phone and when you do they speak such broken english I have to be the one that is inconvienienced to try and understand them [Edited: “Inflammatory”] Xfinity charges me almost $400 a month and my service is slow and spotty all the time I have complaned for two years and nothing is done. They came once and moved a cable and then buried the new cable in my daughters sand pit [Edited: “Inflammatory”] saying that would help but it did not and my daughter cannot play in the sand pit because of the baried line a few inches down! Every time I call it takes me for ever to get a live person because the ai just takes you around in circles until finally I just keep pressing 0 and it connects to a live person but no que to ever speak to someone only text, chat, or some other way that I do not want except a live person and then when I do the person is hard to understand [Edited: “Inflammatory/Political”] Americans are fed up and I will never use another company that off shores their call center and does not give an option to talk with a live person when calling in with a problem!!!!! [Edited: “Inflammatory”]
[Edited: "All Caps"]
(edited)
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