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glh14
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Monday, November 4th, 2024 1:48 AM

Completing move to new house

Good evening folks.

In Februry my wife and purchased a new house at [Edit:PII]  We had Comcast Internet and TV service setup for this new address.

We also maintained the Comcast Internet, TV, and Phone service to our old house at [Edit:PII]

The move to the new house is finally complete and the sale of the old house closes on Wednesday, November 6.

We are ready to (a) end the service currently at [Edit:PII] and (b) transfer all the service from [Edit:PII]

The goal is to retain all our account history from the [Edit:PII] address.

I have all the equipment from the [Edit:PII] house ready to return and I hope I can retain the current equipment at [Edit:PII] so it does not all have to be set up again.

I look forward to working with a service representative to get this completed.

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10 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

11 days ago

@glh14 Thank you so much for your post for help with moving your services around. You can move the equipment and services from your old address online using our move site. Once you have the equipment and services all set to move you can disconnect your new account and return the new equipment since you are looking to keep the old account tenure the equipment would need to follow the services being moved. 

(edited)

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glh14

Visitor

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5 Messages

Will moving service from old address to new address end the services at the new address automatically? 

Or do I have end those separately?

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11 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

@glh14 Great question. The disconnect of the current account at the new address will need to be done separately even if assisted on our end. The old account at your old address will be disconnected through the move process. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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glh14

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The Move Site ended up with a worklisted order.  I am very disappointed in Comcast support, especially compared to the great support I received when I was setting up temporary service for the new address.

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11 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

@glh14 I apologize if you were not able to complete that change. When reaching out using our community forums our goal is always to assist as much in public, so other customers with the same issue can get the same information and assistance without waiting for help in the future. If you were not able to complete the transfer/move we are always happy to help, but we do have to provide the steps for you to try first since that is the purpose of our Forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

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