1701Mark's profile

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1 Message

Wed, Sep 23, 2020 9:00 AM


There is a half completed job, connecting a buried orange cable that has been there since early June and I have been unsuccessfuly getting someone out to complete the job..  Is there any way to get this buried cable connect to my house, or an idea on what needs to happens to complete this job?


Thank you for your assistance.




Official Employee


2.3K Messages

8 m ago

Hello @1701Mark, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and I am sorry to hear about this incomplete line bury. I would love to assist you with getting someone out as soon as possible to get this completed. 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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