1 Message
Complete Recovery telling me I need to return equipment I never had
I recently cancelled my Xfinity Internet service. I just got an email from a company called Complete Recovery telling me "it's time to return the equipment - 4K Cable Converter WiFi". I never had Xfinity's WiFi equipment since I was using my own cable modem and router, nor did I subscribe to Xfinity's TV service. How do I proceed?
XfinityKei
Official Employee
•
1.1K Messages
4 months ago
@user_br0gn2 I’m so glad you came to our team for help with your equipment concerns. I would like to look over your account to resolve this for you! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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