1 Message
Complete Recovery Corporation requesting equipment that I own
I received a phone call and email from 'Complete Recovery Corporation' to return a modem that I self-purchased. I am requesting someone from Xfinity to close the issue with them.
XfinityPaula
Official Employee
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2K Messages
1 year ago
Hello RC_GT1. Thanks for reaching out to us on our Xfinity Forums for help with that call. I'm not familiar with us using another company to contact customers, current or former to collect equipment. Please do not provide them with any details or information. I would be happy to dig into this directly for us to ensure that any owned equipment is listed correctly and that any other devices are removed from the account. I'm sorry that you received this call, we will make sure it's settled.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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XfinityPaula
Official Employee
•
2K Messages
1 year ago
RC_GT1 Thank you again for allowing us to help out with the equipment. I'm sorry for the system error and happy that we were able to clear up the mistake. I appreciate your time and patience. Is there's anything else that we can help with please don't hesitate to create a new post. Have a fantastic day!
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