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user_94zqxp
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Wednesday, February 26th, 2025 5:34 PM

Complete recovery corporation is trying to scam me with an affiliation to xfinity

Complete recovery corporation is trying to scam me with an affiliation to xfinity for trying to recover equipment that was never sent to me by xfinity in the first place. The weirdest part is that this email comes a few hours right after I contacted xfinity regarding a flex box returned that Xfinity have assured me that there is not any equipment to be returned and I have transcript proof of the conversation so this scam is coming from Xfinity personnel internally. TOO ALL CURRENT CUSTOMERS AND FUTURE CUSTOMERS, XFINITY IS NOT A TRUSTED COMPANY BECAUSE THEY SEEM TO GENERATE PLENTY OF QUESTIONABLE ACTIVITIES TOWARD THEIR CUSTOMERS.

Here is the message from complete recovery corporation:

Time to return your Xfinity equipment.
We're sorry to see you leave.
On behalf of Xfinity, we would like to thank you for being a valued customer. We would like to help you with your Xfinity equipment listed below that must be returned.
Equipment: Serial Number:
4k Cable Converter Wifi [Edited: "Personal Information"]
Be sure to have your account number when you return your equipment to ensure it is properly applied to your account.

Question

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Updated 

2 months ago

 • Edited

135

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XfinityEricB

Official Employee

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2.1K Messages

2 months ago

 

user_94zqxp Thanks for reaching out about the email for equipment. We do partner with 3rd parties for equipment return concerns. Did the email include any links or phone numbers to contact for return?

 

4

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user_94zqxp

4 Messages

yes, there is contact information. Like I said the equipment that is requested to be returned was never sent to me in the first place from xfinity so this message is an obvious scam. If xfinity is associated with this message then xfinity is trying to scam me as well because xfinity should have already knew this equipment was never sent to me in the first place because I used my own modem and router equipment. xfinity is actively trying to scam me even after I cancel them. This is such a despicable act.

Here is the contact info the message gave me:

Where do you go?
Find a local Xfinity Store near you.
Xfinity Store by Comcast Branded Partner
1851 Mt. Zion Road
Morrow, GA 30260
Mon-Sat: 10am - 7pm, Sun: 12pm - 5pm
Xfinity Store by Comcast
96A Pavilion Pkwy
Fayetteville, GA 30214
Mon-Sat: 10am - 7pm, Sun: 12pm - 5pm
Click Here
Find a location near you.
Prefer to talk to a representative?
No problem. Just call 1-844-378-3624. Our equipment return specialist can answer your questions and help you find alternative return methods.
Didn't make any changes to your account?
If you haven't made any changes to your Comcast account, or you received this email in error, please call 1-800-XFINITY so your account can be reviewed.

(edited)

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2 months ago

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XfinityEricB

Official Employee

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2.1K Messages

 

user_94zqxp They are referring you to us to confirm they are likely working with us. I appologize they reached out shortly after you reached out to us, but if you were able to get this corrected by one of our agents already you should be good to go. I would be happy to review the account to confirm everything is fixed if you like. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_94zqxp

4 Messages

It would be great if you can confirm if it is fixed because they should not have contacted me in the first place because xfinity representative have already confirm that they did not find any issues so why were they contacting me if there wasn't a problem. That sounds very suspicious and fraudulent to try claim something that is not correct in the first place. Xfinity need to put a leash on complete recovery corporation because xfinity is to be blame for this mistake that they pulled. I already returned all Xfinity equipment to this xfinity store: 1851 Mt Zion Rd, Morrow, GA 30260 as instructed by your xfinity app after I cancel your service so YOU NEED TO CONTACT THIS STORE TO FIGURE YOUR PROBLEM OUT IF NECCESSARY.

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2 months ago

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XfinityJorge

Official Employee

 • 

2.1K Messages

 

user_94zqxp Thank you for your time and for brining this to our attention! As mentioned above we would be happy to look into this to provide you with the peace of mind. In order to get started can you shoot us over a DM with your name and address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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