1 Message
Complete Recovery Corporation for Equipment Return
I recently terminated my Xfinify service as I will be stay oversea for about half an year, and I did not see any items need to be returned on my Xfinity account after cancelling my service. But I just received an email from Complete Recovery Corporation asking to return a 4k Cable Converter Wifi that I have never used and is probably stored in my storage unit. Please let me know if there a way to resolve this?
XfinityRay
Official Employee
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2.4K Messages
6 months ago
Hi there @yuyenc! I hope you are having safe travels and appreciate you letting us know about the equipment return. The 4K box can be a cable box but is a lot of time our Xfinity Flex box. You can include that service for free with your internet package. I will need to take a look at the account, so we can make a plan for this.
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