Complete outage

A tech came out to my house less than two weeks ago [Edited: Personal Information Removed] to work on intermittent internet / TV outages we were experiencing. It was mostly good for months before that, and since that visit, until today.

I am hard down internet, TV and voice. Regular customer service has someone coming out on Friday, but also gave conflicting info about an outage in the area, which I don't see online.

Is there anyone I can talk to for a better idea of what is going on, or some options to fix sooner?

Thanks.

[Edited: Personal Information Removed]

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Responses

XfinityThomasD

Official Employee

•

1.2K Messages

3 years ago

@kvndm Thank you for creating a post on our Community Forums. I'm terribly sorry to hear that you are without your service or any information available. I'd be happy to help see if there is any further information we can provide for you here. Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3b0J5eS
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

1

0

kvndm

Regular Visitor

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7 Messages

@XfinityThomasD Just posted a DM. Thanks.

3 years ago

0

Customer Service

kvndm

Complete outage

XfinityThomasD

kvndm

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