Complete Internet Outage Since This Morning — Need Technician Today/Tomorrow

Complete internet outage since this morning. We have already spent approximately three hours with Xfinity support today and the issue is still unresolved.

The outage affects our entire home, including work computers, TV, security cameras, and ADT service.

The live chat agent offered September 8, which is not acceptable, and then ended the chat while supposedly checking supervisor availability.

I need this escalated to the Xfinity Digital Care team immediately. I need a technician today, September 4, or tomorrow, September 5 at the latest.