Visitor
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4 Messages
Complete incompetence
In 3 days, I've spent 6 hours on the phone and on chat trying to get someone with any level of competence to help me with my plan only to end up with missing channels and absolute refusal to allow me to speak to a real manager. I'm absolutely disgusted and am highly considering other options despite being with xfinity for over 30 years. They do not value my patronage and I'm sure won't miss me when I get rid of it.
XfinityAlfonso
Official Employee
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2.6K Messages
1 day ago
Hello user_9zalio this is never the type of experience we'd want for you as our valued and longtime customer. We'd love to help in any way we can to resolve these plan and channel concerns.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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user_9zalio
Visitor
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4 Messages
2 hours ago
To those following.... had a back and forth with the team on the 1 on 1 chat. Was promised a call (not with a manager of course as they are apparently banned from calling customers) after 4:15 when I was off work. The "supervisor" on the chat said he'd set a reminder to call at 4:15. 3 hours later....not a peep. But they're appreciative of my 30+ years of patronage. More lies and lack of resolution. Disgusting.
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