Visitor
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3 Messages
Complete incompetence
In 3 days, I've spent 6 hours on the phone and on chat trying to get someone with any level of competence to help me with my plan only to end up with missing channels and absolute refusal to allow me to speak to a real manager. I'm absolutely disgusted and am highly considering other options despite being with xfinity for over 30 years. They do not value my patronage and I'm sure won't miss me when I get rid of it.
XfinityAlfonso
Official Employee
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2.6K Messages
7 hours ago
Hello user_9zalio this is never the type of experience we'd want for you as our valued and longtime customer. We'd love to help in any way we can to resolve these plan and channel concerns.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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