1 Message
Complete Incompetence and Scam
Does anyone know of any recourse when a customer service rep signed you up when you wanted to cancel? They promised to lower your bill back to what it was and also add a free Ipad and mobile line with Xfinity Mobile... then suddenly you get tons of charges from Mobile, and when trying to resolve this the two teams keep transferring you back and forth... I spent over 4 hours today between chat and phone and got absolutely nowhere... I have the chat transcripts that show this all, and I have never experienced such customer service incompetence in my life.
Does anyone have an idea on how to get in touch with a US based supervisor do I can resolve this?
At this point I just want to cancel everything and switch to Verizon which is now available in my area (and is cheaper and has US based customer service)....
XfinityAdrienne
Official Employee
•
911 Messages
17 days ago
Hey there, user_28948j! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with resolving the billing concerns regarding both of your account. We can certainly take a look fully into the account, and make sure everything is on the account as promised. Can you please send us a DM to get started?
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