Complaints

You need to employ fluent English speaking customer service representatives. Your reps are hard to understand and obviously she didn’t understand what I wanted either. Even though we went thru land line protocols. I told het I need ti go buy a new phone as this one isn’t working, At no time did I mention adding a line or wanting a cell phone to get this canceled is a nightmare.

Responses

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U

user_11b8c8

3 Messages

2 years ago

I was sold a cell phone because she can’t understand English and it makes no sense we went through the landline protocol. I told her my landline wasn’t working at no point did I say I needed a cell phone or my cell phone wasn’t working

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XfinityThomasA

Official Employee

•

3.1K Messages

2 years ago

@user_11b8c8 - Thank you for your feedback and for commenting and joining us here on the Xfinity Forums. We never like to learn a customer is having issues with Xfinity Voice services and appreciate the chance to help out. We'll ask a few questions and work together toward a fix. Are you receiving a dial tone on your home phone and have you tried any troubleshooting steps in the Xfinity app? Our Xfinity Mobile team can assist with all things Xfinity Mobile, and help to cancel an order. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where a Xfinity Mobile expert is available 24/7?

Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

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0

U

user_11b8c8

3 Messages

Yes I’ve had to make numerous phone calls and hours of my time and now I get to wait around until the FedEx guy comes so I can refuse the phone so I don’t get charged further for it. Meanwhile my land still doesn’t work,

2 years ago

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XfinityKassie

Official Employee

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2.2K Messages

@user_11b8c8 Thank you for providing these details. We want to be sure to get this resolved for you, as quickly as possible. Do you by chance know when you are supposed to get your delivery?

I can also assist you in getting in the right direction for getting your landline working. To get started with that service, can you please send a Direct Message with your name, service address, a brief description of the issue, and your landline phone number?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

0

Customer Service

user_11b8c8

Complaints

user_11b8c8

XfinityThomasA

user_11b8c8

XfinityKassie

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