Complaint

While trying to access the Platinum membership benefit of $299 off a smartwatch, I was constantly waiting for help while also getting moved around and being asked the same questions over and over with no resolution. Almost every interaction I've had with customer service since starting with Xfinity has been disappointing.

Responses

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XfinityVianney

Official Employee

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3K Messages

2 hours ago

user_9eobjj, thank you for reaching out. I'm sorry to hear you had issues accessing the smartwatch coupon. I'm also sorry to hear you didn't get the help you expected when reaching out about this issue, as well as other issues in the past. I'll be glad to dive in on my end to help get us more clarity.

I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_9eobjj

Complaint

XfinityVianney

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