Visitor
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1 Message
Complaint
I was just in your Riverpark Xfinity store and was returning a cable box and couldn’t get a receipt and your store manager was extremely rude!!!! I have returned a cable box there before and the person said it was good but then I kept getting charged for it and then xfinity sent another box and we didn’t ask for it, they said they would pick it up but they never did, so I returned it to the store, when I explained to the sales associate what had happened she said she couldn’t give me a receipt. Then she brought over Store manager Brett Poe who didn’t want to hear why I needed a receipt and/or anything from me. He just said here is my card and have a nice day. I tried to ask for a receipt again and he just said nothing and said to leave. Brett Poe is the rudest person and is not setting a hood example for the staff at this store. I have been a customer of Xfinity for decades and is the worst person I have ever dealt with. He needs to go!


XfinityAlfonso
Official Employee
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3K Messages
16 minutes ago
Thank you so much for taking the time out of your day to reach us with these employee behavior concerns, user_yytyam. We do take these very seriously and would love to talk with you 1-1 to gther more information.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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