Visitor
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1 Message
Complaint
How do I submit a formal complaint?
I have a phone from years ago I purchased through Xfinity. It is still sim locked despite being paid off. I have tried since Sunday to get this issue resolved. I’ve talked to multiple agents, some which REFUSED to connect me with a supervisor. I was finally able to speak to a supervisor and there is nothing they can do. The ticket is open and I just need to wait in limbo. This is a poor way to run a business. I own this phone and can do nothing with the item I own because of your company. I have been a loyal customer for years, since 2019. Two years ago I canceled my mobile service with you guys because of your horrible customer service and inability to effectively help your customers. I made a mistake not canceling my internet too. That will be the next thing to get done. Xfinity has lost a loyal customer and it’s impossible to file a formal complaint or speak with any management. I do not recommend anyone use this company for any of their services.
XfinitySeth
Official Employee
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1.5K Messages
10 hours ago
Hey there user_q79y42 👋 I appreciate you coming to our community to share your recent experiences, and you're in the right place for help from here! We infinitely appreciate the years you've spent with us, so we want to help make things right any way we can as we'd hate to lose you as a member of the Xfinity family. I know how important it is for you to be able to use your paid off devices wherever you need them, so we'd be happy to look into what may be holding the unlock status back on your Xfinity Mobile phone for you 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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