Visitor
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4 Messages
complaint
Where can I file a formal complaint in writing about my horrible experience, and that someone will actually listen.
Visitor
•
4 Messages
Where can I file a formal complaint in writing about my horrible experience, and that someone will actually listen.
Community Best Answer
XfinityAdrienne
Official Employee
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2.2K Messages
53 minutes ago
I am happy we were able to get everything documented on the feedback regarding the experience, @user_b23411! Please let us know if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day.
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XfinityPaula
Official Employee
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2.3K Messages
3 hours ago
Hello user_b23411! Thank you for creating the post for our support team here on our Xfinity Forums. You have reached the best team for help especially when you are looking for a team that truly cares about your experience and will do everything we can to help out.
I'm sorry that you need to reach out for a complaint regarding the horrible experience, but you have reached the team that will listen (read) and take your concerns and experience to heart. ❤️
You are welcome to share your experience here for our community to view as well, or you can send us a direct message, and we can help from there.
If you choose to share with our community I ask that you please leave out any personal details like name, location, device serial number or ticket numbers. If needed we can ask for those specifics in a direct message to keep your information safe.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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