Visitor
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1 Message
Complaint
I just experienced the worst customer service from xfinity mobile. The SUPERVISOR hung up on my call. He refused to help. And then hung up.
Visitor
•
1 Message
I just experienced the worst customer service from xfinity mobile. The SUPERVISOR hung up on my call. He refused to help. And then hung up.
XfinityLinda
Official Employee
•
2.6K Messages
3 hours ago
Thanks for meeting us here about your experience, @user_gxxd5o. We're sorry to hear it wasn't the best. Please send us a Direct Message with the details, so we may look into this for you. We appreciate your willingness to provide us feedback.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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