Visitor
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1 Message
Complaint
I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.
Community Best Answer
XfinityAldrik
Official Employee
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2.7K Messages
12 days ago
Good evening @user_d7qkqr! I completely understand why you're upset. Having your service disconnected due to work being performed for another residence is frustrating enough, and I can certainly see why it's even more concerning if this is the second time you've experienced the same issue.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_w6ddc0
Visitor
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1 Message
5 hours ago
I am extremely unsatisfied with the service! I had an issue with my internet and the staff was more concerned with selling me additional products than resolving my issue. I was unable to set up my personal install due to no signal. I called and explained several times needed. I even had a supervisor tell me after I explained the urgency that I should just miss work and wait almost a week for any type of resolution. I was forced to receive this service and it is horrible. It’s not right to scam your customers! The technician had to work on the outside and inside box to obtain a signal. Lastly, his truck sounded like it was going to break down. You scam your customers and don’t take care of your employees by ensuring reliable transportation! SMH
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