Visitor
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1 Message
Complaint.
Complaint !!!! I had a set time appointment today 5-7 I got off work 2 hour early to get home by 5pm. Bc I don’t work near home. I work 2 hours from home. Xfinity didn’t show up. It was a we’re running late. To me on hold for one hour to see where someone was at. To be told they wouldn’t be coming. I said I will not miss work again to come home for an appointment. So here’s to another 2/3 weeks of waiting for this error to be fixed. I’d like to have more than a 10$ credit. At this point bc it’s Xfinitys fault for the issue. For the delay in appointment. And for service that hasn’t worked to its satisfaction that I pay for for weeks at this point !!!!!
XfinitySeth
Official Employee
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1.3K Messages
15 hours ago
Hello user_ss0fdj, and thank you for posting in our community! I know appointments are a two-way agreement, so I'm sorry to hear we weren't there for you when you expected us. More than anything, we never want you to be experiencing service issues for any amount of time, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to review all your options while ensuring you have the soonest appointment possible if needed.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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