complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that I would receive my final bill. I had been busy traveling so I didn't have time to check until tonight and to my surprise, I did not see any email confirmation of a cancellation nor did I see a final bill. Since it was already late at night on a Sunday, I used xfinity chat again to talk to a rep who informed me that I had to call in person to cancel my service. It seems that the original customer service rep completely LIED to me and just wanted me to give him a favorable customer feedback survey. So now I'm just absolutely furious that not only has my internet service not been canceled yet, but that I have to waste additional time to get this taken care of (as well as being billed additional days, I already turned off the cable modem when I left to travel more than a week ago). After this experience I will definitely be very wary of anything your customer service reps say and frankly speaking, I cannot believe something like this would happen in the way it did. I hope your company is able to go through the transcript of the conversation I had with that dishonest customer service rep, because that is absolutely ridiculous.