Visitor
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1 Message
complaint
I have been a customer for over 13 years. I have noticed customer service mostly chat are very unhelpful. they chat about different bonus and don ot get to the reason for my call. I have been checking out other company's to get better care and not be told ther is nothing they can do for me.
EG
Expert
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118.1K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please describe the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
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XfinitySean
Official Employee
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679 Messages
11 hours ago
Hi user_8a6agc, thanks for stopping by the community forums, and for being with Xfinity as a customer for over 13 years! I hope you're taking advantage of all the perks that come with being a Diamond tier member in the Xfinity Membership program!
I'm sorry to hear that you haven't been able to get the assistance you need. We'd be more than happy to see how we can help! Can you provide some detail about the issue you've been having?
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