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lindago9
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Saturday, May 23rd, 2026 2:58 AM

Complaint

My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away. 

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2 hours ago

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XfinityQue

Official Employee

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641 Messages

2 hours ago

 

lindago9, hello there and thanks for reaching out. I can understand your concerns and exhausing work in getting this resolved. We've migrated to Yahoo mail. Have you done your migration yet? When adding your email to your phone, you'd select the Yahoo bar and login. 

 

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lindago9

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5 Messages

Ive been told mine and my husbands email have not migrated yet. 

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2 hours ago

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lindago9

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We really need help with this. I need the email configured to imsp on his phone and have it working. I’ve spent hours on this. I’m exhausted from trying to figure this out with Apple. They say it your servers causing the issues. 

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2 hours ago

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XfinityQue

Official Employee

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641 Messages

 

lindago9, oh wow! That is shocking and very helpful. Years ago I had a customer who needed to login to their email on the web and insure their third-party access was enabled. While also verifying that, visit set up your Xfinity Email address with an email program. This will provide all the necessary steps to completing the syncing. I understand your concerns. The amazing news is, it is still accessible. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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lindago9

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5 Messages

Apple has already tried that. That’s why I need this escalated to a senior specialist. Please do that for me. 

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2 hours ago

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XfinityQue

Official Employee

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641 Messages

 

lindago9, ok thank you for sharing. Apologies here as we ask those questions and provide solutions to better understand the nature of your concerns. This may seem all repetitive, but we're going to ask questions during this time for troubleshooting to better assist. I invite you to send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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