Complaint

For the past two months.  I moved from Apartment to another.  The move set up was a mess.  I had to stay in my old address one week longer than expected.  The transfer couldn't be stopped.  They opened me a second account at the previous address.  When i arrived at my new address the service wasn't working and they started a second account here as well.    I spent around a total of 9 hours trying to get all of this corrected.      Currently I no longer have access to all of the movies I purchased.  I've called many times.   Very frustrating.

Oh no, @user_MarCrp_8618b sounds like the movies that your purchased where not transferred to your new account. Let's get your account pulled up so I can assist you further. Can you please DM me your full first and last name along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.