COMPLAINT

Question

I received a new wifi modem. The modem wasn't cleared from previous location.  Instead of rep doing there job.  It took me 2 days to figure out it was the wrong IP address.  The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed.  Now when I received the first ZUMO it wasn't cleared out from previous user.  Everything was closed caption.  So the sent me a new box.  Come on get it together here.  I'm retired not frigging tech support.

user_ylp6z2 · Answer

And when I Log in to HULU it's asking me to pay.  Their should be a way to delete apps that we are not using.

XfinityNatalie · Answer

user_ylp6z2, Thanks for posting on our Community forum. We are sorry to hear you had an issue with your new equipment. This is never the experience we want for you. We are glad to hear this concern was resolved afterward. Certainly, we will forward this feedback to ensure we prevent further issues such as yours. In the meantime, we would love to help you with your Hulu activation issue. Are you trying to log into Hulu from the app or the web-browser at this time?

user_ylp6z2 · Answer

I have been trying to log in through the hulu app on zumo

Customer Service

user_ylp6z2

COMPLAINT

user_ylp6z2

XfinityNatalie

user_ylp6z2

user_ylp6z2

New to the Community?