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user_ylp6z2
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8 Messages

Saturday, May 2nd, 2026 4:41 PM

COMPLAINT

I received a new wifi modem. The modem wasn't cleared from previous location.  Instead of rep doing there job.  It took me 2 days to figure out it was the wrong IP address.  The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed.  Now when I received the first ZUMO it wasn't cleared out from previous user.  Everything was closed caption.  So the sent me a new box.  Come on get it together here.  I'm retired not frigging tech support.

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3 hours ago

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user_ylp6z2

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8 Messages

6 hours ago

And when I Log in to HULU it's asking me to pay.  Their should be a way to delete apps that we are not using.

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XfinityNatalie

Official Employee

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748 Messages

5 hours ago

 

user_ylp6z2, Thanks for posting on our Community forum. We are sorry to hear you had an issue with your new equipment. This is never the experience we want for you. We are glad to hear this concern was resolved afterward. Certainly, we will forward this feedback to ensure we prevent further issues such as yours. In the meantime, we would love to help you with your Hulu activation issue. Are you trying to log into Hulu from the app or the web-browser at this time?

 

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user_ylp6z2

Visitor

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8 Messages

5 hours ago

I have been trying to log in through the hulu app on zumo

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XfinityNatalie

Official Employee

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748 Messages

 

user_ylp6z2, Could you please try to log in with your credentials through a web browser and let us know if you receive the same error message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_ylp6z2

Visitor

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8 Messages

Yes, I can log in thru Hulu on my tablet

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3 hours ago

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user_ylp6z2

Visitor

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8 Messages

Yeah....I was able to log into Hulu on Zumo..Your fantastic.  

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3 hours ago

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XfinityNatalie

Official Employee

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748 Messages

Wonderful, user_ylp6z2! We are happy to hear you were able to successfully log in through Xumo as well. Enjoy your weekend and take care always! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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