Visitor
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5 Messages
Complaint
First let me tell you that I have been a customer here in [Edited: "Personal Information"] since 5/8/94 and before that in [Edited: "Personal Information"]. LONG time customer!! I need to file a complaint in trying to resolve an issue with my tvs. Ever since Xfinity came out last month in my area to upgrade and make the internet faster, both of my tvs now have wavy lines which distorts the picture and cuts out the volume at times. I have tried several times with your AI person but got no where. I finally talked to Haritha thru texting back and forth and she tried but couldn't fix the problem and finally set up a technician to come out. This is the reference number she gave me ID 3AOAAO28F. At this point I am very frustrated and would very much appreciate that there be no charge for having a technician come out to my house. Everything was fine before and I really would like this issue resolved.
XfinityPaula
Official Employee
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2K Messages
3 hours ago
Hello user_2uwhfu! I'm so sorry to read of the trouble you are having with the TV's since we were there last month. I'm sure you have a higher expectation after being with Xfinity for so long. Thank you for sticking with us over all these years!
I know how frustrating it can be when you are trying to enjoy a show, but the picture and sound are not working correctly. I would be happy to help out with the account. Typically, there is only a charge to the account if there is an issue that is related to indoor wiring and connections. Anything caused by our equipment or outside connections would be our responsibility. Considering we were out there recently that should also prevent a charge from being applied to the account.
Is your appointment for today?
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