COMPLAINT

First time customer and I am cancelling my service not even 1 week of installation! I am EXTREMELY frustrated with this company because they lack true support and the accountability by the agents is awful! I had my service installed on 03/29 and from the beginning Brandon didn’t do a good job not even decent. Right after he left I began receiving notices that internet was out. He told me to unplug and make sure the wires were tight and plug in again. Once that was completed and I told him it didn’t work he never responded so I thought the next step should be reaching out to the company. The first two attempts I could only get the robot so when I was finally able to get a human the lady told me that she couldn’t help me and that she would have to place me on another hold for about 10-15 minutes to get me to the department that could cancel my service. Once I got on the phone with someone who could cancel my service I thought I was done, but of course I wasn’t ! I then had to go back into the queue to wait to get someone on the line who could cancel the appointment for the line digging that I was unaware that I had scheduled an appointment for( the agent Brandon scheduled it bc Xfinity doesn’t dig their own holes) so going back into the queue to wait for someone to do that was another long wait time. After 2 hours and some change later I finally was told that the appointment has been cancelled! WORST EXPERIENCE OF MY LIFE!