Complaint-

To Whom It May Concern,

I am writing to formally file a complaint regarding ongoing billing misconduct and account mismanagement on my Xfinity account ending in [Edited: "Personal Information"].

Despite multiple prior escalations, my issue remains unresolved and continues to worsen. I am formally stating that it is unacceptable for my account to be treated as a source of repeated unauthorized charges.

While attempting to transfer my existing service to a new address, Xfinity improperly opened an additional account instead of completing a simple move request. As a result:

- I have been charged for two accounts simultaneously  
- One of these accounts was never activated  
- Charges have continued even after the issue was acknowledged and supposedly escalated by multiple representatives  

Most recently:
- I was charged $50 once for a duplicated account that was never activated plus the same amount t for my active account (ending in [Edited: "Personal Information"])  
- I was also charged $35.48 on Sunday 3/21/2026 at 2:41 AM under a separate account ending in [Edited: "Personal Information"]  

This is in addition to hours spent on the phone with representatives who were either dismissive, condescending, or attempted to sell unrelated services instead of resolving the issue. Although one manager and two representatives initially acknowledged and addressed the problem, no corrective action has been sustained. Instead, unauthorized charges continue to be withdrawn from my bank account via autopay.

This pattern reflects serious concerns, including:
- Unauthorized billing and withdrawals  
- Improper account creation without consent  
- Failure to resolve escalated complaints  
- Continued financial harm despite prior acknowledgment  

I am requesting the following immediate actions:
1. Full refund of all unauthorized charges  
2. Immediate closure of any duplicate or unauthorized account(s), including account ending in [Edited: "Personal Information"]  
3. Written confirmation that autopay will no longer process unauthorized charges  
4. A full audit of my account and billing history  
5. Assurance that this issue has been permanently resolved  

If this matter is not resolved promptly, I will continue pursuing formal complaints with federal and state regulatory agencies.

I expect a written response and resolution without further delay.

Sincerely,  
LV