complaint

user_b3ykmk Thank you so much for reaching out to us here to let us know you are having trouble changing your plan and updating your Xfinity equipment. You can manage your Xfinity services at the following link https://www.xfinity.com/manage-my-account, and you can find instructions for updating your Xfinity equipment here https://www.xfinity.com/support/articles/replace-your-xfinity-equipment. Our Xfinity Forums team can also assist you with any account needs, you would just need to send us a DM by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.