Visitor
•
1 Message
Complaint
I am experiencing a serious issue with Xfinity regarding a service plan that was quoted to me in writing and then later denied. How do I escalate this issue to the retention department.
Visitor
•
1 Message
I am experiencing a serious issue with Xfinity regarding a service plan that was quoted to me in writing and then later denied. How do I escalate this issue to the retention department.
XfinityDemetrise
Official Employee
•
32 Messages
11 hours ago
Hi there! @user_dtzqe5 Thank you so much for reaching out on our Xfinity Community Forum with concerns about a service plan rate that you were quoted. We are happy to assist! To get started please send a direct message by following the steps below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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