Visitor
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1 Message
Complaint
After several contacts In One yesterday ensuring me that they would email me some type of case number and they did not., I still have a cable running across my yard that was placed there in October 2025. It has not been buried yet and six months I believe in my opinion is way too long my efforts to resolve this on my own have gone nowhere and after yesterday being assured that it would be taken care of. I didn’t even get an email with the case or reference number.
XfinityOrlandoM
Official Employee
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3.1K Messages
9 hours ago
@user_1ejo2x
Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing, as a customer and a property owner myself I would not be happy if I had a downed cable line on my property.
Generally, once you reach out to us to let us know about the downed cable line, we opened up a ticket to have this sent over to our teams that that assign for the techs to come out and bury or raise the cable line.
Once that request is put in it can take up to 14 days to complete, I'll be happy to look closer at your account to make sure that request was put in and set the proper expectations.
To get started send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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