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user_7ex1db
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Visitor

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1 Message

Thursday, February 26th, 2026 2:45 PM

Complaint

I want to file a formal complaint against an Xfinity technician. His Custer service skills are severely lacking. I tried to speak with a supervisor but wasn't given an opportunity or did he provide his name. [Edited: "Personal Information"] is my ticket number which was closed and an escalation was not completed.

Question

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1 hour ago

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XfinitySara

Official Employee

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2.3K Messages

1 hour ago

Hello, @user_7ex1db. We want to thank you for coming to the Xfinity Community Forum with your customer service concerns. I'm sorry to hear about the trouble you've had with addressing this issue, and I'd love the opportunity to help! Our team has a way of sending feedback to the appropriate team(s) for review, and that is definitely something we can get started on for you. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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