Visitor
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3 Messages
Complaint
Our WiFi was scheduled to be installed a month ago, and we are still waiting for a technician to install. Little to no effort at all has been put in to move our appointment up to accommodate. We have been without WiFi for a month, and we work from home. We only receive updates when I reach out and request status. How can I get this elevated to get our installation scheduled?
XfinityThomasA
Official Employee
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3.2K Messages
12 hours ago
Thank you for choosing Xfinity and for joining us here on the Forums, user_4pxzbx. I completely understand why you’d reach out. I would want clarity, too, if I were in your position. You’ve come to the right team, and I’m here to help. To make sure we’re on the same page, can you confirm whether you were told that we need to replace or install a new underground cable line for your home? Or are all the lines already in place and you’re expecting a standard in‑home installation? The timelines for these two situations can be very different, so your clarification will really help.
If this is a standard installation, you can use our Appointment Waitlist tool. It lets you easily request the dates and times you prefer, and if a matching appointment becomes available, we’ll send you a text message. This is a great option if the time you want isn’t currently open.
If underground construction is needed, we’ll keep you informed every step of the way. We send text and/or email updates throughout each stage of replacing or installing the underground line so you always know where things stand. You can also check progress anytime by visiting xfinity.com and clicking the banner at the top of the page for more details.
Note: To receive text or email updates, make sure your mobile number and/or email address is listed on your Xfinity account.
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