Complaint

I just spent the better part of an hour writing a complaint about customer service when I was thrown out of the system and all of the information disappeared. It happened twice, but I saved my text the second time. It is not a problem on my end. This is only one of countless reasons I am canceling my mobile and Internet service. I have never experienced this level of incompetence.

The information I spent two hours trying to get from five different associates overnight – I got in less than 10 seconds on ChatGPT five. I counted the number of seconds. Since I already have Xfinity, (although I’ve never had a working modem since I joined) I wanted to add service to a home in a neighboring state where I own an Airbnb. The responses I have gotten from non-native English speaking associates are outrageous. It’s as if they don’t understand the difference between one state and another. One associate told me if I have four different guests, I will need to add four different accounts. That is neither true, nor logical. I explained my history of miscommunications with another associate who like 50 others, assured me he would help. I told him I live in one state where I already have service. I told him I have long-term guests in another home, outside of Colorado. After everything I said, he came back and told me he would transfer my home service to Utah.

I have been in communications for 40 years. I am never unclear. I wrote news casts for over 10 years before I moved into the higher education communications arena. When I tell you I have written for every industry, I have. And I have won my share of writing awards. Once again, I am never unclear. T-Mobile has already given me the exact information I needed, and it took five minutes. In the last week - I am not exaggerating. I have chatted with over 50 Xfinity, non-native English speaking associates. Every associate contradicts the other. And when I asked for information on filing a complaint, what I haven’t gotten from you in one week, I got from ChatGPT. I’m assuming you tell your associates not to allow customers to file complaints. I already have one prepared for the Better Business Bureau, so that’s not going to work with me.