Complaint

Hello user_76pmz1 thank you so much for taking the time out of your day to reach out here via our Xfinity Forums! We would love to help in any way that we can. I believe your post was intentionally ambiguous on certain details, which is fine. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, so that we can move your case forward to the correct teams to address your concerns and communicate with the regulatory agencies involved.

@user_76pmz1 

I am requesting the following information in writing:

1. The work order number for installation at this address
2. The contractor company name used
3. Documentation of authorization for entry onto my gated, posted property

My property is clearly marked No Trespassing. No notice was provided prior to entry. My gate was cut and tied without my permission.

I attempted to obtain this information by phone and was transferred between multiple departments without resolution. I am no longer available for repeated calls or holds.

This issue is now part of an FCC complaint and a Florida Attorney General consumer complaint. Please provide the requested information in writing.

Thank you,

• This is from the Xfinity Residential Customer Agreement
• And is #5

• ACCESS TO YOUR PREMISES

  To provide you with the Services, we may need to enter your Premises. We may have our agents enter your Premises on our behalf. You agree that we (or our agents) may enter your Premises at reasonable times to install, configure, maintain, inspect, upgrade, replace, and remove the Services.

  You represent and warrant that you own the Premises or have obtained the authority to give us access to the Premises. If you do not own the Premises, you agree to supply the owner’s name, address, and phone number, and evidence that the owner has approved our access, upon request.