Complaint

I need to file a formal complaint against customer service agent “Mohd”. I contacted support to inform that I am not receiving the WiFi speeds that I pay for. He proceeded to turn my modem to bridge mode without warning or without authorization from me. This turned off my wifi and disconnected me from a very important meeting. He then disconnected the chat and I had to speak to 5 different agents to get my modem wifi turned back on. I need to file a formal complaint against “Mohd” for his complete lack of awareness, professionalism and lack of skill. This is absolutely unacceptable and has me contemplating canceling my XFINITY service due to poor customer service

Responses

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XfinityDilary

Official Employee

•

2.8K Messages

3 hours ago

Thanks for posting on our Community Forums for assistance with your complaint, user_ilnyw6. I am sincerely sorry to hear about your experience with our chat agent. This is not the service we aim to provide, and we'll gladly report the agent. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_ilnyw6

Complaint

XfinityDilary

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