Complaint

I have been with Xfinity on & off for 10+ years and I am receiving the worst customer service. When I signed up for Xfinity internet last September, I was made aware of the Storm-ready WIFI device through a promotion for internet they are offering. The salesperson never told me that I was making payments to own it, I was under the impression that I was renting it.

Last month (July), I moved out of state to a state that Xfinity is not available in, therefore, I had to cancel my internet with Xfinity. I returned the modem and the storm-ready WIFI and battery backup devices to the local Xfinity store. Now, I receive my final bill and I'm being charged $175.00 for the storm-ready WIFI devices.

After a conversation with a Xfinity representative, they put my request in for a credit escalation and said it would take 5-7 business days for an answer. However, in less than one day, I received my answer back and it was denied. I spoke with another Xfinity representative who told me there was nothing else they could do. I asked to speak with a supervisor, who didn’t solve the problem. I told the representative and supervisor that, "If Xfinity insists, I purchased the device, I demand that the device be returned to me, otherwise, the $175.00 charge is invalid.

I also told them that if Xfinity sends the $175.00 to collections, I will exercise my rights to dispute the debt under the Fair Credit Reporting Act and the $175.00 collection can't legally stay on my credit if the debt is not valid or is under dispute. Additionally, I will be filing a complaint with the FCC (Federal Communications Commission), the State Attorney General and State Public Utilities Commission regarding the manipulation of Xfinity and their Storm-Ready WIFI sales practice. 

I'm surprised by the number of consumers complaining on the internet about Storm-Ready WIFI devices being manipulated onto consumers that a class-action lawsuit hasn't been started.