U

Visitor

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1 Message

Friday, May 30th, 2025 3:25 PM

Complaint

I have had nothing but issues, you can't talk to a competent person,  I asked to talk to management and still waiting after days for that call back. When I signed up for my service I talked to the agent about what channels I wanted and the one channel I watch probably 80% of the time I don't get. And I found out even tho I wanted my service to end somewhere else on a certain day it was gong to be active for another 2 weeks, just to rip me off. This is absolutely the worse service especially for the money we spend. I could give so many other issues. I want and need a response and to talk to someone about my service but have yet to be connected to someone. Unexceptable. Call me 

Official Employee

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2.1K Messages

5 days ago

@user_ql797o

Thanks for reaching out to us,  I do apologize for any inconvenience you're experiencing.

 

You've reached out to the right team that can assist you with all your needs for your Xfinity services.! 

 

Go ahead and send me a direct message including your first and last name and your complete service address to get started

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

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