Complaint

I am looking to file a complaint about one of the representatives on that I spoke to on the phone. They were extremely unhelpful, signed me up for the wrong plan, and took entirely too long to resolve an issue that seemed very routine (1 hour). I spoke to a second representative and they were able to solve my problem in 20 minutes as well as fixing all of the mistakes the last person created.

Responses

XfinityWilliam

Official Employee

•

1.2K Messages

1 day ago

user_vwoj4q I'm really sorry to hear about your experience with the first representative. Your feedback is important, and we want to ensure that you receive the best service possible.

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Customer Service

user_vwoj4q

Complaint

XfinityWilliam

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