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Sunday, March 9th, 2025 1:16 AM

Complaint

Who do I contact when customer service is a failure. Ive tried to activate my mobile 5xs, sat on hold over 8 hours and have been disconnected several times. My mobile is not activated and I'm getting billed

Official Employee

 • 

2.5K Messages

2 months ago

Hello @user_nxw12d my apologies for the delay in getting your phone activated. Have you tried these other methods of getting in contact with Xfinity Mobile:

Let me know if these options are successful. 

 

 

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