1 Message
COMPLAINT
I had a rather unpleasant and uncomfortable call with a customer service representative!!! How do I contact higher ups with this complaint because it NEEDS to be addressed immediately?
1 Message
I had a rather unpleasant and uncomfortable call with a customer service representative!!! How do I contact higher ups with this complaint because it NEEDS to be addressed immediately?
XfinityBradM
Official Employee
•
915 Messages
3 months ago
@user_721fdw Our team can definitely assist with investigating the recent interaction you had with one of our customer service representatives. You can also provide feedback through our online form on interactions and our products and services.
Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you and will continue the interaction through the DM you have already sent.
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