5 Messages
complaint
I would give you a negative 10 stars. I called because my bill went up and to see if I could get a better rate and realizing that I don't use the TV much. I had a triple play and told the rep that I wanted to keep my basic internet, cable and phone but was looking for a better rate even if I had to alter the lineup. I even told him that I wanted all 3 services including phone. He checked it out and then told me he was able to find a better rate for THE SAME PLAN. I thanked him and approved. I woke up this morning to find out that the better rate was because he CANCELLED MY LANDLINE! Absolutely outrageous. I NEVER said that I did not want my landline. Getting in contact with you is abusive as you have to go through a barrage of irrelevant messages. They hooked me up with text and that person told me that my phone number was no longer available unless I had it associated with a new samsung mobile phone and account! They indicated that it would be on comcast but, of course, at some time I would eventually have to pay for THAT service. I am not stupid and that is insulting. I finally had a call back from a rep who was able to find the number and will have it added back (only after 8 am today) at the SAME OLD RATE THAT I WANTED TO SEE IF I COULD DECREASE!. I wasted all this time UNCOMPENSATED for frankly abusive customer service.
This is simply abusive business practice. The rep from last night should be fired. I am contemplating citing Xfinity with FCC. Just appalling
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
@user_72zqgf I am sorry for how your experience has made you feel. We never want you to feel like you're being cheated or put over a barrel. The whole point of our customer approval process is to present information upfront with full disclosure of services being added, changed and or removed, so problems like this don't occur. I am very sorry that things did turn out this way. I would be happy to take a look at the account for savings.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_72zqgf
5 Messages
1 year ago
I just started that message as you indicated and hope it is NOT a public forum
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user_giz82x
1 Message
10 months ago
I filed with FCC… Only have two days of service. When I complaining about our billing being wrong- they want $45.90 for two days of service. They disconnected my phone. In spite .
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user_siovws
1 Message
9 months ago
The service is absolutely terrible. It starts with an unhelpful digital answering system that doesn't accommodate specific questions and extends to rude and unprofessional customer support. I spent 20 minutes on a call with an agent after asking to speak to a supervisor, only to be told, "This would be faster if you just tell me what you need." The service is awful and only persists because places like my office have no alternative options.
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