U

Visitor

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7 Messages

Fri, Jun 24, 2022 7:27 AM

Complaint

Your customer service is absolutely absurd telling me false information to get my cable back on for my kids & I'm a single mother so that's like a slap to the face. Buisness with comcast has been awful and wonder why you all have not received a payment this month? Because no matter how much you try to catch up etc you will not get your service back on that's not including customer service representative tell you there is no one above her I can talk to that will further get help with my service & billing questions just basically say I'm sorry but that was false information and no there's no one to talk to. Wonder why you all have lost business YOUR NOT for the people your out for $. Can't say oh let's see what we can do to help you at this time. The companies I have they work with me & guess what all caught up now with comcast almost $3000 later.  Not sure how you expect someone to come up with that yet still don't help keep their stuff on while their atleast making payments but scam with having contract
no matter how much they still are I made a $300 payment then 2 other smaller ones still cut it off. Sick of this cable company & I'll be glad to return boxes & let people I know don't even think about coming to this company. Like I said before now i know why my mom went to Verizon & I will be right there with her. Thank you all for not taking the time to help me as a customer & reps are god awful with false information wish you all could pull up the recordings of those too. I will take this up with the BBB & I will be glad to post this every where. Wish I had never even came to yall as a provider & wish I read other customer complaints who are very similar to what I have experienced.

Accepted Solution

Official Employee

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132 Messages

3 m ago

@user_28ea14 thank you for reaching out to us in our great Xfinity Forum. We want to make sure that you get a world class customer experience and would like to help you with your billing and service issues. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

Visitor

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7 Messages

@XfinityDannyB​ messaged but no response.

Official Employee

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132 Messages

Thank you for sending your response to our private message. We can continue working through there to get your concern resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

3 m ago

No solution from anyone so I will not staying with comcast.

(edited)

XfinityAbbie

Official Employee

 • 

1.1K Messages

@user_28ea14 We are sad to see you go. If you change your mind or need anything further from us, please let us know. We are here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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