Carl a representative was not knolegable at all. I him if I could speak to a superviser and he just hung up. I then called back and spoke to Rafeal in customer service and I asked him if he could put me thought the complaint department and after keeping me waiting for ten minutes he just rerouted me back to customer service. I asked Arya if she could help me get in contact with the complaint department and she would not tell me anything and kept on asking if there is anything else of which was annoying. I want a superviser to get back to me about this.