1 Message
COMPLAINT TO FTC AND FCC
My job requires viable and consistent internet connectivity. Outages equate to lost funds. [Edited: "Solicitation"]
Is it that the outage is not a "scheduled outage to upgrade the network" or is it a "scheduled outage" during which you are requiring customers to pay for a service you do not provide? Either way, you do not prepare customers. You repeatedly fail to provide service in the evening hours, perhaps calculating that enough of us won’t be conscious and/or working? Status inquiries regarding the outage are redirected to a recording, with no information and no process to request information.
[Edited: "Solicitation"]
[Edited: "Solicitation"]
[Edited: "Solicitation"]
XfinityChristy
Official Employee
•
2K Messages
1 year ago
@user_4maei6 Thank you for reaching out to us through our Xfinity Community Forum. I also work from home, so I completely understand the importance of having a reliable internet connection. I'd be more than happy to assist you in investigating any issues in your area and finding a solution together. To begin, please send our team a Direct Message containing your full name, the name listed on the account (if different), and the service address linked to your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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